1. Introduction
Welcome to Big Box Clearance. By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or place an order.
2. About Our Products
We sell mystery boxes, retail return pallets, liquidation stock, and other surplus merchandise.
Due to the nature of these products:
Contents, brands, quantities, and values will vary.
Items may be new, used, customer returns, shelf pulls, open-box, refurbished, or have cosmetic defects.
Some items may be incomplete, require repair, or be unsuitable for resale.
Product images are for illustration purposes unless otherwise stated.
3. Mystery Boxes
By purchasing a mystery box, you acknowledge that:
The contents are unknown before purchase unless explicitly stated.
Boxes are randomly packed.
Individual items cannot be requested or guaranteed.
The estimated retail value is an estimate only and does not represent the resale value or guaranteed worth of the contents.
4. Retail Returns and Liquidation Stock
Retail return products are sold as-is, unless otherwise stated.
We do not guarantee:
That every item is functional.
Original packaging.
Manufacturer warranties.
Accessories or manuals.
That products are complete.
Buyers accept the risks associated with purchasing returned and liquidation goods.
5. Pricing
All prices are displayed in GBP and include or exclude applicable taxes as stated at checkout.
We reserve the right to change prices without notice.
6. Orders
We reserve the right to:
Refuse or cancel any order.
Limit quantities purchased.
Cancel orders where pricing or stock errors occur.
Verify customer information before dispatch.
If payment has already been taken for a cancelled order, a full refund will be issued.
7. Payment
Payment must be made in full before goods are dispatched.
We accept payment methods shown during checkout.
Payment information is processed securely through our payment providers.
8. Shipping
We aim to dispatch orders within our advertised processing times.
Delivery estimates are not guaranteed.
We are not responsible for delays caused by:
Couriers
Customs
Weather
Industrial action
Events outside our reasonable control
Risk in the goods passes to the customer upon delivery.
9. Returns and Refunds
Unless required by applicable consumer law:
Mystery boxes are non-returnable because their contents are intentionally undisclosed.
Retail return products and liquidation stock are sold as-is and are generally non-refundable.
We will only replace or refund products if:
The wrong item was sent.
The item was damaged in transit.
The order does not match the description provided on our website.
Claims must be made within 14 days of delivery and include photographs where requested.
Nothing in these Terms affects your statutory consumer rights.
10. Customer Responsibilities
Customers are responsible for:
Providing accurate delivery information.
Inspecting orders upon arrival.
Using purchased products safely and in accordance with any applicable instructions.
11. Intellectual Property
All website content, including logos, images, graphics, product descriptions, and text, is owned by Big Box Clearance or licensed to us.
No content may be copied or reproduced without written permission.
12. Limitation of Liability
To the fullest extent permitted by law, Big Box Clearance shall not be liable for:
Indirect or consequential losses.
Loss of profit.
Business interruption.
Loss arising from the resale or use of purchased products.
Our total liability shall not exceed the amount paid for the relevant order.
Nothing in these Terms excludes liability where it cannot legally be excluded.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy.
14. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
Changes will become effective once published on our website.
15. Governing Law
These Terms and Conditions shall be governed by the laws of England and Wales/Scotland/Northern Ireland, and any disputes shall be subject to the exclusive jurisdiction of the relevant courts.
16. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Big Box Clearance
Email: admin@bigboxclearance.com
Address: Unit 3B, Gatefield Works, Whitelands Road, OL6 6UG, Ashton-Under-Lyne