At Big Box Clearance, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you purchase our mystery boxes, retail return products, or use our website.
Information We Collect
We may collect the following information:
Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by our payment providers—we do not store full payment card details)
Order history
IP address, browser type, and device information
Website usage data through cookies and analytics
How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate about your purchases
Provide customer support
Process refunds and returns where applicable
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Send promotional emails if you have opted in
Mystery Boxes and Retail Returns
Our mystery boxes and retail return products contain assorted items that may vary in brand, condition, value, and quantity. Product descriptions are provided to the best of our knowledge, and purchases are subject to our Terms and Conditions.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties, including:
Payment processors
Shipping and delivery providers
Website hosting services
Marketing platforms (only where permitted)
Legal authorities when required by law
These providers only receive the information necessary to perform their services.
Cookies
Our website uses cookies to:
Keep you logged in
Remember your shopping cart
Analyse website traffic
Improve website performance
Personalize your experience
You can disable cookies through your browser settings, although some website features may not function correctly.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information only for as long as necessary to:
Complete your orders
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements
Your Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Withdraw marketing consent at any time
Request a copy of the data we hold about you
To exercise these rights, please contact us using the details below.
Marketing Communications
If you subscribe to our mailing list, we may send updates, offers, and promotions. You can unsubscribe at any time using the link included in our emails or by contacting us directly.
Children's Privacy
Our products and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Big Box Clearance
Email: admin@bigboxclearance.com
Address: Unit 3B, Gatefield Works, Whitelands Road, OL6 6UG, Ashton-Under-Lyne